Shipping policy

Shipping Policy

We want your order to reach you quickly and without hassle. Here's everything you need to know about how shipping works at Ur Wellness.

📦 Where We Ship From

 Every order is dispatched from our warehouse in New South Wales, Australia.

🚚 Free Shipping, Australia-Wide

 We offer free standard shipping on every order, anywhere in Australia. No minimum spend, no hidden fees.

⏱️ Order Processing

We process orders Monday to Friday, excluding public holidays.

  • Order before 2pm AEST on a business day, and it'll usually go out the same day.
  • Order after 2pm AEST, or on a weekend or public holiday, and it'll be dispatched the next business day.

📅 Delivery Times Once dispatched, here's what to expect:

  • Metro areas: 4 to 7 business days
  • Rural & regional areas: 6 to 11 business days

These timeframes are counted from the date of dispatch, not the date you placed your order, and are estimates — actual delivery can vary depending on your location and courier conditions.

🎄 December Peak Season Delays

 During December, courier networks across Australia experience significantly higher volumes due to the holiday season. As a result, dispatch and delivery times during this period may take longer than usual. We still work hard to get your order to you as quickly as we can, but please allow extra time for delivery during this period.

🔍 Tracking Your Order

Once your order is dispatched, we'll email you tracking details so you can follow its journey to your door.

😴 Trial & Returns

Every order comes with a 90-Night Risk-Free Trial. For full details, see our Risk-Free Trial Policy.

For anything else, faulty, damaged, or incorrect items, lost orders, or your rights under Australian Consumer Law, see our Return and Refund Policy.

📧 Need Help?

Our support team is here to help with any shipping or delivery questions. Here's how to reach out to us: contact us

Email: supporturwellness@gmail.com

Email Customer Support Hours:

Monday – Friday: 9am – 5pm (AEST)

Saturday – Sunday: 10am – 2pm (AEST)

We aim to respond to all enquiries within 1–2 business days.