Privacy policy

Privacy Policy


This Privacy Policy explains how Ur Wellness (referred to as "the Site" or "we") gathers, uses, discloses, and safeguards your personal information when you browse or purchase from ultrawellnessstore.com.au (the "Site"). We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By accessing or using the Site, you confirm that you have read and understood this Privacy Policy.

What Personal Information We Collect

Device Information


When you visit the Site, we automatically gather certain details about your device, such as your browser type, IP address, time zone, and some cookies stored on your device. We also collect data about the pages or products you look at, the site or search terms that led you to us, and how you engage with the Site. We call this "Device Information."

We gather Device Information through:

  • Cookies: small data files stored on your device, often containing an anonymous unique identifier. You can find out more at allaboutcookies.org.
  • Log files: these monitor activity on the Site and capture data such as IP address, browser type, internet service provider, referring/exit pages, and timestamps.
  • Web beacons, tags, and pixels: electronic files that record how you navigate the Site.

Order Information


When you make or try to make a purchase through the Site, we collect details such as your name, billing and shipping address, payment information, email address, and phone number. We refer to this as "Order Information."

Customer Support Information


If you reach out to us for support, we collect whatever information you share with us in that correspondence (for instance, your name, contact details, order number, and the content of your message).

In this Privacy Policy, "Personal Information" refers collectively to Device Information, Order Information, and Customer Support Information.

How We Use Your Personal Information

We use Order Information to:

  • Fulfil orders placed through the Site, including processing payment, arranging delivery, and sending confirmations and invoices;
  • Communicate with you, including about your order, your account, or responses to your enquiries;
  • Screen orders for possible risk or fraud; and
  • Send you information or marketing about our products or services, consistent with any preferences you've shared with us.

We use Device Information to assist with risk and fraud screening, and to improve and refine the Site — for instance, by generating analytics on how customers browse and shop with us.

Note on Purchases & Data Handling


All orders are processed securely through Shopify's checkout system, which manages payment and order data using industry-standard encryption. Any personal or payment details you enter at checkout are governed by Shopify's Privacy Policy; browsing or otherwise engaging with our Site falls under this Privacy Policy.

Sharing Your Personal Information

We share your Personal Information with trusted third parties who assist us in running our business, including:

  • Shopify, which powers our online store (Shopify's Privacy Policy);
  • Google Analytics, which helps us understand how customers interact with the Site (Google's Privacy Policy | Opt-out); and
  • Payment processors and delivery/courier partners, solely for processing your payment and delivering your order.

We may also share Personal Information where required to comply with applicable laws, respond to a subpoena, warrant, or other lawful request, or to otherwise protect our rights.

We do not sell your Personal Information to third parties.

Overseas Disclosure


Some of the service providers mentioned above (including Shopify and Google) store or process data outside Australia, including in the United States and Canada. Where we share your Personal Information with recipients located overseas, we take reasonable steps to ensure they handle your information in a manner consistent with the Australian Privacy Principles, including through contractual safeguards where applicable.

Behavioural Advertising & Cookies


We may use your Personal Information to show you advertising or marketing we believe may be relevant to you. You can opt out of targeted advertising through:

  • Facebook Ads Settings
  • Google Ad Settings
  • Bing Ads
  • Digital Advertising Alliance Opt-Out

You can also learn more about cookies, and how to disable them in your browser, at allaboutcookies.org.

Do Not Track: Please note we do not change our data collection and use practices when we detect a "Do Not Track" signal from your browser.

Data Retention


We keep your Order Information for as long as needed to fulfil the purposes outlined in this Privacy Policy, including to meet our legal, accounting, or reporting obligations, unless you ask us to delete it sooner and we are not otherwise required by law to keep it.

Your Rights


Under the Australian Privacy Principles, you have the right to:

  • Request access to the Personal Information we hold about you;
  • Request that we correct any Personal Information that is inaccurate, out of date, or incomplete; and
  • Lodge a complaint about how we have handled your Personal Information (see Complaints, below).

If you are located in the European Economic Area or the United Kingdom, you may have additional rights under the GDPR, including the right to object to certain processing and to have your data erased. If you'd like to exercise any of these rights, please contact us using the details below.

Children's Privacy


The Site is not intended for children, and we do not knowingly collect Personal Information from anyone under the age of majority in their jurisdiction. If you are a parent or guardian and believe your child has given us Personal Information, please contact us so we can delete it.

Changes to This Privacy Policy


We may update this Privacy Policy periodically to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the updated version on this page and revise the "Last updated" date below.

Complaints & Contact Information


If you have a question or concern about how we handle your Personal Information, or wish to lodge a privacy complaint, please contact us first at supporturwellness@gmail.com or via our Contact Us page. We will look into it and aim to respond within a reasonable timeframe.

About Ur Wellness


Email: supporturwellness@gmail.com

Email Customer Support Availability:
Monday – Friday: 9am – 5pm (AEST)
Saturday – Sunday: 10am – 2pm (AEST)